Frequently Asked Questions (FAQs)
Technical
Questions
Can You Assist with the Installation of Lighting Products?
Absolutely. We provide in-house installation services and can connect you with a network of certified installers to ensure compliance and a safe, efficient setup.
How Do You Ensure Energy Efficiency in Lighting Projects?
We employ high‑efficacy LED luminaires—often exceeding 225 lm/W—to cut energy use by up to 80% compared to traditional HID or fluorescent sources
What Control Systems Can Be Integrated Into Lighting Design?
Our solutions range from basic time‑of‑day scheduling and occupancy sensing to fully networked systems (e.g., DALI, DMX, IoT‑enabled controls) for real‑time monitoring and dynamic dimming
What Color Temperatures Are Recommended for Different Spaces?
Warm white (2700–3000 K) is ideal for villas and hospitality areas, creating a cozy, relaxing ambiance. Neutral to cool whites (3500–5000 K) enhance visibility and task performance in commercial, industrial, and street‑lighting applications
How Do You Address Glare in Interior and Exterior Environments?
We specify luminaires with integrated shielding or diffusers to limit direct views of high‑intensity sources, adhering to maximum candela‑per‑square‑meter thresholds outlined in WELL standards
Products
Questions
What Are the Main Lighting Products You Provide?
We provide different lighting products, including stretch ceilings, chandeliers, linear lights, recessed lighting, track lighting, alongside industrial-tier lights such as high bay and more.
Do Your Products Come with an IP Rating?
Yes, especially outdoor lights, ranging from IP66 to IP67. An IP (“Ingress Protection”) rating quantifies a fixture’s resistance to solids and liquids.
Do You Provide Original Italian Lighting Products?
Yes, we are an exclusive distributor of PLAYLED Italian lighting products, which are renowned for their blend of robust specs and innovative designs.
Do You Provide Floodlights or High Bay Lights?
Yes, LED floodlights provide high-intensity, uniform illumination ideal for security, sports fields, and architectural accenting, while high bay lighting is designed for spaces with ceilings 20 feet or higher.
How Do I Choose the Right Size Chandelier for My Space?
To determine the ideal chandelier size, add the room's length and width in feet, then convert that total to inches for the chandelier’s diameter.
Are Magnetic Track Lights Dimmable?
Yes, many magnetic track lighting systems offer dimmable options, including 0- 10V, DALI, and smart dimming via Wi-Fi, Bluetooth, or Zigbee, controllable through apps or remote controls.
Sales
Questions
Do You Have Discounts on Lighting Design?
Yes, especially for large projects. We often offer a 50% discount on lighting design and a 25% discount on installation.
How Do I Request a Quote for a Lighting Project?
You can contact us directly through WhatsApp or complete the contact form on our website. Also, you can call us or send a direct email. You’re welcome to visit us in our office as well.
Can I Request Product Samples Before Placing a Bulk Order?
In many cases, we provide samples to our clients so they can evaluate quality firsthand and build trust.
What Warranty and Support Do You Provide?
Our Italian LED fixtures carry 5–7 years covering manufacturing defects, and we offer remote troubleshooting as well as on‑site service coordination to minimize downtime.
What Are the Payment Terms and Options?
We offer flexible payment terms and accept credit cards, bank transfers, and other selected options. Early‑payment discounts may apply in certain circumstances.